Dicera support
Email support@overpass.co.uk and we aim to reply within 24 hours on working days. Include your device model and iOS version.
Common issues
- The microphone is not picking me up
- Check that Dicera has microphone permission in iOS Settings. Speak after the tutor has finished. A quiet room helps; the grader needs the raw words you said, not a cleaned-up dictation.
- The tutor did not hear what I said
- Try again once. If the room is noisy, wait a beat after the prompt. Dicera grades the raw transcript, so mumbling and talking over the tutor both look like a miss.
- I cannot hear the tutor
- Check the silent switch and volume. Use earbuds if you can -- that is how the course is meant to be taken. Then close and reopen the app.
- Restore purchases is not working
- Sign in with the same Apple ID you used to buy. Use Restore purchases on the paywall or in Settings. If it still fails, email support@overpass.co.uk with the Apple ID email (not the password) and we will look it up.
Frequently asked questions
Is Dicera on the App Store yet?
Not yet. It is with Apple for App Store review. This page is the support URL Apple asked for. We will not pretend it is live in the store.
Do you store my voice?
No. Your speech is turned into text for the sentence you are on, and then it is gone. See the privacy policy.
How much does it cost?
Seven days of the full course, no card. Then £6.99 a month, £49.99 a year, or £119.99 once for Spanish.
Can I delete my data?
Yes. Use Delete account in Settings, or uninstall the app. Voice was never stored, so there is no recording to delete.