Support
Need help with an Overpass app? Find troubleshooting tips below, or send us a request and we will reply by email. You can also email support@overpass.co.uk. We aim to respond within 24 hours on working days.
Dicera
Spoken Spanish instructor -- earbuds in, speak from minute one.
Common issues
- Microphone not picking you up
- Grant microphone permission in iOS Settings. Speak after the tutor finishes. Dedicated troubleshooting is on the Dicera support page.
- Cannot hear the tutor
- Check the silent switch and volume. Use earbuds if you can, then close and reopen the app.
- Restore purchases
- Use Restore purchases on the paywall with the same Apple ID. If it fails, email support@overpass.co.uk.
RecipeDrop
Recipe organiser -- save, import, and manage your favourite recipes.
Common issues
- URL import not working
- Check the URL is a direct link to a recipe page. Some websites block automatic parsing. Try a different recipe from the same site to confirm.
- Recipe not parsing correctly
- Not all recipe websites use standard formatting. Try copying and pasting the recipe manually, or try importing from a different source.
- App not loading
- Check your internet connection, then try closing and reopening the app. If the issue persists, uninstall and reinstall.
DayRoam
Day trip companion -- currency, phrases, culture notes and a trip budget for where you are going.
Common issues
- Other destinations are locked
- Your first destination is free. Every other destination needs the one-off all-destinations unlock, from the paywall or the profile screen.
- Restore the unlock on a new phone
- Sign in to the same Apple ID or Google account and use Restore previous purchase on the paywall. If it fails, email support@overpass.co.uk.
- Receipt scan not reading the total
- Check that DayRoam has camera permission in your device settings. Hold the receipt flat in good light, or type the amount in by hand.
DoneRight
Job photo documentation -- capture, tag, and generate PDF reports for completed work.
Common issues
- GPS not tagging photos
- Check that location permissions are enabled for DoneRight in your device settings. GPS needs a clear signal, so it may not work indoors.
- PDF not generating
- Ensure you have taken at least one photo for the job. Check that you have sufficient storage space on your device.
- Photos not saving
- Check that the app has camera and storage permissions. Try closing other apps to free up memory.
Ear Assist
Audio enhancement -- amplify surrounding sounds through your headphones.
Common issues
- No audio output
- Make sure headphones are connected before opening the app. Check that microphone permissions are granted in your device settings.
- Audio latency or delay
- Some Bluetooth headphones introduce latency. For best results, use wired headphones. Reduce the gain level if you experience feedback.
- App crashing on start
- Ensure you have the latest version installed. Try restarting your device and reopening the app.
TightFive
Comedy practice timer -- time your sets with simulated audience reactions.
Common issues
- Audio not playing
- Check your device volume and ensure it is not on silent mode. Verify that audio permissions are granted for the app.
- Screen turning off during set
- Check your device auto-lock settings. TightFive requests the screen to stay on during a timed set, but some devices override this.
- Timer not accurate
- Close other apps running in the background. If the issue persists, restart the app.
Synaptree
Narrative architecture -- build visual story maps and character networks.
Common issues
- Canvas performance slow
- Reduce the number of visible nodes. Try closing and reopening the project. Large projects with many connections can be demanding on older hardware.
- Export not working
- Check that you have sufficient storage space. Try exporting to a different format if available.
- Project not saving
- Ensure you have enough free storage on your device. Try saving to a different location or creating a new project and transferring content.
Imprimo
Desktop affirmation tool -- display motivational messages as an overlay on your screen.
Common issues
- Flashes not appearing
- Check that overlay permissions are enabled in your system settings (macOS: System Settings > Privacy & Security > Screen Recording). Restart the app after granting permissions.
- Stripe activation not working
- Ensure you have an active internet connection. If payment was successful but activation failed, email support with your purchase confirmation.
- App not starting on login
- Check your login items in system settings. On macOS, go to System Settings > General > Login Items and ensure Imprimo is listed.
Frequently asked questions
Is RecipeDrop free?
Yes. RecipeDrop is free to download and use. There are no in-app purchases or subscriptions.
Do your apps collect my personal data?
No. Our apps store data locally on your device. We use anonymised analytics (Google Analytics for Firebase) to understand usage patterns and fix crashes, but we do not collect any personally identifiable information. Dicera never stores your voice -- see the Dicera privacy policy. For other apps, see the mobile apps privacy policy.
Do you support Letpack, Plugmark and Toeboard?
Yes. Support for all Overpass apps, including Letpack, Plugmark and Toeboard, is by email at support@overpass.co.uk. Say which app, your device model and operating system version. These apps keep your data on your phone, so we cannot see or recover it for you: use Save backup to Files in the app to keep a copy, and restore from it on a new phone. To cancel or change a subscription, use your App Store or Google Play account settings. Refunds are handled by Apple or Google. See the Letpack, Plugmark and Toeboard pages.
Do you still support the language learning games?
The Bubble Bath and Spy language games on Google Play are legacy titles. They stay available and free with adverts, but they are not actively updated. They are covered by the mobile apps privacy policy. If one stops working, email support@overpass.co.uk with the game name and your device. See the language learning games page.
How do I report a bug?
Email us at support@overpass.co.uk with the app name, your device model, operating system version, and steps to reproduce the issue. Screenshots or screen recordings are very helpful.
Can I request a feature?
Absolutely. Email us at support@overpass.co.uk with your idea. We read every suggestion and prioritise based on demand.
How do I get DoneRight Business priority support?
Email support@overpass.co.uk and say you are on DoneRight Business. We answer Business emails first, on business days, UK time. To cancel or change a DoneRight subscription, use your App Store account settings. Refunds are handled by Apple. See the DoneRight terms.
Which platforms do your apps support?
Most of our apps are available on iOS and Android. Synaptree is macOS-only. Imprimo is available on macOS and Windows. Check the individual app store listings for specific requirements.
I purchased Imprimo but it is not activating. What do I do?
Check your internet connection and try restarting the app. If the issue persists, email support@overpass.co.uk with your Stripe purchase confirmation and we will sort it out manually.
Send us a request
Tell us what is happening and we will reply by email. Every request gets a reference so you can follow it up.
Thank you. We have your request.
Your reference is .
Keep the reference if you write to us about this again.