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DoneRight Terms of Use

Last updated 22 October 2026

These terms cover your use of DoneRight, the job photo documentation app from Overpass Limited. By using the app you agree to them. They sit alongside Apple's Licensed Application End User Licence Agreement, which applies to every app downloaded from the App Store.

Who we are

DoneRight is published by Overpass Limited, a company registered in England and Wales (company number 05074817). Registered address: 124 City Road, London, EC1V 2NX.

The free tier

DoneRight is free to download and the free tier stays free. It has limits, and the paid tiers below lift them. We may change what is in the free tier in future updates, but we will not take away work you have already saved on your device.

Paid tiers

These are the paid options. Prices are in pounds sterling. The price shown in the App Store for your country may differ, and that is the price you pay.

  • DoneRight Solo, monthly: £3.99 a month
  • DoneRight Solo, yearly: £39.99 a year
  • DoneRight Solo, lifetime: £99, paid once
  • DoneRight Business, monthly: £19.99 a month
  • DoneRight Business, yearly: £149 a year

Auto-renewal and cancelling

The monthly and yearly options are auto-renewing subscriptions. Each one lasts one month or one year, as named above, and renews for the same length and price unless you cancel at least 24 hours before the end of the current period. Payment is charged to your Apple ID account when you confirm the purchase, and again at each renewal.

You manage and cancel subscriptions in your App Store account settings (Settings, then your name, then Subscriptions). Deleting the app does not cancel a subscription. If you cancel, you keep access until the end of the period you have already paid for. You can switch between plans in the same place.

The lifetime purchase

The Solo lifetime option is a one-off payment of £99. It does not renew and you are not charged again. It unlocks the Solo features for as long as DoneRight is available to you through the App Store. It does not include Business features or Business support. Use Restore Purchases in the app to recover it on a new device with the same Apple ID.

Refunds

All purchases are made through Apple, so Apple handles refunds. We cannot issue refunds ourselves. Request one through reportaproblem.apple.com or from your App Store purchase history. If something is not working and you would rather have it fixed, email us first.

Business support

Business subscribers get priority email support. Write to support@overpass.co.uk and say you are on Business. We answer Business emails first, on business days (Monday to Friday, excluding UK public holidays), UK time. Everyone else gets support at the same address in the normal queue.

Acceptable use

You agree not to use DoneRight to:

  • Break the law, or photograph anything you have no right to photograph
  • Harass anyone, including through the support channel
  • Reverse-engineer, copy or resell the app

The photos, notes and reports you create are yours. You are responsible for having permission to photograph a property or person, and for what you send to your clients.

Your data

DoneRight is local-first: your jobs and photos live on your device. How we handle anything else is in the DoneRight privacy policy. Back up your device. We cannot recover photos that only exist on a phone you have lost.

Availability and liability

DoneRight is provided as is. We fix defects we can reproduce, but we do not promise uninterrupted service or compatibility with every future iOS version. Reports generated by the app are a record of what you captured, not legal or insurance advice.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited under English law. Subject to that, Overpass Limited is not liable for indirect loss, and our total liability for any claim is limited to what you paid us for DoneRight in the 12 months before the claim.

Termination

You can stop using DoneRight at any time by deleting the app and cancelling any subscription. We may suspend or end your access if you seriously break these terms.

Changes and governing law

We may update these terms. The date at the top will change, and continued use after that date means you accept the update. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you keep any rights you have under the law of the country where you live.

Contact

  • Overpass Limited
  • 124 City Road, London, EC1V 2NX
  • Email: support@overpass.co.uk
  • Registered company number: 05074817